EV Accident Management: The Complete Guide For The UK

EV accident management

Guest Contributor: Andy Grubb, Director, QDOS Group of Companies (QDOS Accident Assistance, QDOS Insurance Services, QDOS Fleet Services and QDOS Digital Media), An e-zoomed Partner.

Electric Cars: The Basics

For those of you new to zero-emission electric driving, we recommend a read of the following articles:

Sign up to the e-zoomed Electric Living newsletter

If you are a regular visitor to the e-zoomed electric vehicle (EV) platform and in receipt of the e-zoomed Electric Living Blog & Shop newsletter, you may have read that e-zoomed and QDOS Accident Assistance are working in partnership to provide plug-in electric car accident management support to e-zoomed customers. 

Recently, during one of many conversations I have with e-zoomed founder, Ashvin Suri, I was asked to outline what an e-zoomed customer might experience should they contact us for accident management assistance. Please read on as I explain the benefits available to you.

ezoomed ev accident management
e-zoomed EV Accident Management In Partnership With QDOS Accident Management

First thing to note is that advice is only a telephone call away. If you have been involved in an accident in your battery-electric vehicle (BEV) or plug-in hybrid electric vehicle (PHEV), simply call QDOS Accident Assistance on 0800 093 0892 or contact us via the accident management link on the e-zoomed EV platform, you will be connected to one of our experienced, UK based accident claims advisors. 

During the initial call we will record accident details and outline the options available to you, the electric car owner. If you are happy for us to act on your behalf, we will then contact the other driver and their insurance company to obtain an admission of liability. This can be completed in as little as 10 minutes but during the current pandemic and for more complex claim circumstances, it may take longer. In any event we will look to do this as soon as possible.

QDOS assistance
QDOS Electric Car Accident Assistance

Let us now look at the process following an accident where you were not at fault. Examples of which may be where you have slowed down or stopped in a line of traffic but the car following you has failed to notice and collided with the rear of your vehicle or perhaps you are driving along the main road and a vehicle has emerged without due care from the side road causing a collision or you were parked and someone drove into you.

The replacement electric vehicle (EV)

At this point if your plug-in electric vehicle is undriveable or not road legal as a result of the accident we will, as soon as possible, and if driveable, for the duration of the repair, arrange delivery of a suitable replacement electric vehicle for you to use.

QDOS Electric Vehicle (EV) Accident Management
QDOS Electric Vehicle (EV) Accident Management

We will try to provide a like for like replacement, however, when this is not possible you will be offered an electric vehicle of equivalent standard and specification to your own. It is good to note that our electric vehicles are presented in pristine condition and for your convenience can be delivered to your home, workplace or the chosen repair centre.

Upon delivery our driver will show you around your replacement EV and ask you to sign a vehicle condition report. This should take no longer than five minutes and you will be on your way.

Inspection and repair

A qualified engineer will inspect your zero-emission pure electric vehicle or plug-in hybrid electric car and confirm repair costs and a suitable booking in date will be agreed at one of our repair centres. Your vehicle will be repaired to the highest standards and you will be kept up to date with progress throughout.

QDOS Electric Vehicle (EV) Accident Management

Shortly before completion you will be contacted to arrange a convenient time for you to collect your repaired electric vehicle. At the same time you can simply leave your replacement electric vehicle at the repair centre ready for us to collect.

If your vehicle is damaged beyond repair

If on inspection your electric vehicle is deemed uneconomical to repair, we can assist you in obtaining the best possible settlement from the insurer. Our engineer will provide a report indicating an accurate market value of your electric vehicle based on its pre-accident condition, mileage and service record.

Please note that it can take several weeks for an insurer to make payment following a vehicle being written off, if this is the case you can continue to use the replacement electric vehicle that we have provided until such time as your insurance settlement reaches your bank account.

Volvo Electric Car: XC40 Recharge Plug-In Hybrid (Inscription Pro) SUV (credit: Volvo)
Volvo XC40 Recharge Plug-In Hybrid (Inscription Pro) SUV Available Via e-zoomed (credit: Volvo)

It’s good to know that should you be unfortunate to find yourself in this position e-zoomed have an ever-increasing range of electric vehicles for you to lease or outright purchase at very competitive prices.

Other benefits

Under normal circumstances when making a claim you would have to pay your insurance policy excess, often running into hundreds of pounds, however, we will recover this directly from the other drivers insurance so that you do not have to pay anything out of your own pocket.

Your no claims bonus will also remain unaffected as you will not be claiming against your own insurance policy. This of course provides added benefit when you come to renew your electric car insurance cover. 

The process following an accident if you were at fault is somewhat different because you will be making a claim against your own insurance policy. We can still organise repairs at one of our repair centres and your insurance cover may entitle you to a small courtesy car for the duration of the repair. We also have a number of electric vehicle hire options for you to consider should you wish.

In summary

You will benefit from our experience gained in dealing with many thousands of road traffic accident claims over the last 16 years. We are here to help you at what can be a very stressful time. Our aim is to minimize the time you are without your electric vehicle and provide mobility options whilst you are.

So, if you have been involved in a road traffic accident, please contact us – We are ready to help.

Best regards to all e-zoomed customers and may the EV revolution continue at pace.

EV Breakdown Cover In Partnership With QDOS Available Via e-zoomed

We at e-zoomed in partnership with the QDOS Group offer excellent electric car breakdown cover at very competitive prices. Simply follow this link to get a great quotation today!

While e-zoomed uses reasonable efforts to provide accurate and up-to-date information, some of the information provided is gathered from third parties and has not been independently verified by e-zoomed. While the information from the third party sources is believed to be reliable, no warranty, express or implied, is made by e-zoomed regarding the accuracy, adequacy, completeness, legality, reliability or usefulness of any information. This disclaimer applies to both isolated and aggregate uses of this information.

Featured Articles

Featured Products


Ashvin Suri

Ashvin has been involved with the renewables, energy efficiency and infrastructure sectors since 2006. He is passionate about the transition to a low-carbon economy and electric transportation. Ashvin commenced his career in 1994, working with US investment banks in New York. Post his MBA from the London Business School (1996-1998), he continued to work in investment banking at Flemings (London) and JPMorgan (London). His roles included corporate finance advisory, M&A and capital raising. He has been involved across diverse industry sectors, to include engineering, aerospace, oil & gas, airports and automotive across Asia and Europe. In 2010, he co-founded a solar development platform, for large scale ground and roof solar projects to include, the UK, Italy, Germany and France. He has also advised on various renewable energy (wind and solar) utility scale projects working with global institutional investors and independent power producers (IPP’s) in the renewable energy sector. He has also advised in key international markets like India, to include advising large-scale industrial and automotive group in India. Ashvin has also advised Indian Energy, an IPP backed by Guggenheim (a US$ 165 billion fund). He has also advised a US$ 2 billion, Singapore based group. Ashvin has also worked in the real estate and infrastructure sector, to including working with the Matrix Group (a US$ 4 billion property group in the UK) to launch one of the first few institutional real estate funds for the Indian real estate market. The fund was successfully launched with significant institutional support from the UK/ European markets. He has also advised on water infrastructure, to include advising a Swedish clean technology company in the water sector. He has also been involved with a number of early stage ventures.

Buy Electric Driving Products

Sign up for e-zoomed news and offers

This site uses technical cookies to guarantee an optimal and fast navigation, and analysis cookies to elaborate statistics.
You can visit the Cookie Policy to get more insights or to block the use of all or some cookies, by selecting the Cookie Settings.
By choosing Accept, you give your permission to use the abovementioned cookies.

Privacy Settings saved!
Privacy Settings

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. Control your personal Cookie Services here.

These cookies are necessary for the website to function and cannot be switched off in our systems.

In order to use this website we use the following technically required cookies
  • wordpress_test_cookie
  • wordpress_logged_in_
  • wordpress_sec

Decline all Services
Accept all Services