Electric Car Accident Assistance

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Accident and claims management for electric cars
If you have had an accident in your EV, we'll be there for you

EV accident assistance

The e-zoomed Way

We understand the stress and inconvenience a motor accident can cause and have an exceptional partner to help you. Following an accident, most drivers are unsure of their rights and the services available to them, often allowing an insurance company to dictate proceedings in order to cut costs.

We at e-zoomed are committed to improving the post accident experience in relation to repairs and claims for electric car owners, such that they receive the most appropriate service. We are working closely with QDOS Assistance, a company with an enviable reputation for customer service and experience.

QDOS Assistance

When you have an accident with your electric vehicle, it does matter who you turn to for assistance with repairs and claims. QDOS Assistance is an industry leading accident and claims management business in the UK, with a leading team of experts to guide you through the process!

The perfect partner to assist when your electric vehicle has been involved in an accident!

QDOS Assistance is an established and highly reputable service provider in the UK accident management and assistance sector. The company is part of the QDOS group, which was formed in 2004. QDOS Assistance are recognised for their high quality customer service and provide assistance to both private customers and businesses. These include, claim management companies, accident repair centres, fleet operators, OEMs and dealers. The company is committed to leading the charge for providing accident management services to drivers of electric cars in the UK.

Looking for hassle free and high quality EV accident management assistance? Contact us as soon as possible post an accident for our UK based call centre to give you expert advice!

Key benefits: if the accident was not your fault

As a first step, we will arrange for your electric vehicle to be inspected by a fully qualified independent engineer to assess accident related damage and agree all relevant repair costs.
If your electric car can be repaired, we will arrange for your plug-in hybrid electric vehicle (PHEV) or all-electric battery-electric vehicle (BEV), to be repaired at a QDOS Network Repairer.
All our repair centres in our network are either PAS 125 or manufacturer approved. Of course, we can also arrange the repair at your chosen repairer if you prefer.
The choice of where your green car is repaired is yours. It is imperative you remember this. Insurers will try to direct you to their approved repairer who will be contracted to keep repair costs to an absolute minimum. This can lead to poor repairs affecting the future value and performance of your zero tailpipe electric vehicle.
During the course of the repair of your EV, we will arrange an appropriate replacement credit hire electric vehicle for your use. The vehicle can be delivered in as little as four hours and will be similar to your own. The hire cost will be recovered directly from the at fault drivers insurance company.
In the event that the accident is not your fault you will not have to pay your insurance excess as it will be recovered from the at-fault drivers insurance company.
If your electric vehicle is beyond economical repair (an insurance write- off) the engineer will value your vehicle for insurance purposes. The valuation will indicate true market value based on vehicle condition and mileage.
Your hard-earned no-claims bonus will not be affected as you will not be making a claim against your own policy, we will deal directly with the at fault drivers insurance company.
If you have been injured or suffered financial or material loss we will recommend one of our specialist solicitors who, if necessary, can arrange physiotherapy and ongoing rehabilitation. They will also help you claim fair compensation for your suffering and recover uninsured items such as loss of earnings and damaged personal belongings.

Key benefits: if the accident was your fault

Remember, even if you are at fault for the accident you can choose who repairs your electric vehicle. We can arrange repair at a QDOS network, PAS 125 or Manufacturer approved repairer.
This will restrict your options somewhat with regard to a replacement credit hire vehicle whilst yours is off the road, it will depend on what is available to you via your insurance policy. Should you wish we can provide a quote for a pay on use replacement hire.